Frequently Asked Questions
Everything you need to know about your FaceMe Love experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually between 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size or style, we provide free exchanges to ensure you find your perfect fit.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fashion cuts can range from slim-fit to oversized depending on the collection.
Which payment methods do you accept?
FaceMe Love accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. Many of our pieces are made from organic cotton and recycled polyester. Check the 'Material & Care' section on individual product pages for specific fabric details.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.